CACL Pty Ltd, through its managing director Roger Patrick is a leader of change and better management in the water sector. Roger’s clients include international development agencies, utilities, government agencies and water institutions in Australia, North America, Europe and the Middle East. Over the past 25 years, Roger has led an extensive body of work including international development, utility performance improvement, benchmarking/best practices, designing and facilitating both conventional and innovative public-private partnerships, water sector institutional reform, strategy, water sector-funded research on trends and best practices, customer service improvement, new technology assessment and water loss reduction.
As well as a leader in water sector strategy, he has assisted many water utilities and other clients to manage complex change projects and implement management improvements. Roger has published many articles on performance improvement, trends and innovation within the water sector.